Informavores Firefly Call Script Builder

Informavores software revolutionizes the way call center and web based customer interactions are managed. Informavores enables clients to reduce their costs while improving sales, support and customer services functions. With Informavores, users change the way call center and web based interactions are managed. The technology is business-user focused, meaning that business process solutions are built and managed by business staff, not by IT staff. Informavores solutions are deeply embedded within the client’s infrastructure so that time consuming activities such as CRM data entry or post call dispositions are completed automated.

The application is run and maintained entirely by users and can be changed easily and quickly without the for specialized IT staff. Its ease of use means that business experts can respond immediately to changes in procedures and best practices.

• US Depart of Defence Case Study
• Aviva Case Study
• Spark Studio Bloor Research White Paper
• British Telecom Case Study
• Cardiff University Case Study
• Intelligent Call Handling
• Morse Case Study
• Price Waterhouse Coopers Case Study
• Search Versus Decision Tree
• Sun Microsystems Case Study

Application Solution from Informavores

• Sales Scripting
• Regulated Sales Scripts
• Integrating Call Center

• Call Scripting
• Customer Portal
• Integrating Applications

• Troubleshooting
• Web Self Service
• Integrating Ticketing

• Interactive Processes
• Expert Knowledge
• Controlling the Process

• Product Configurator
• Quotation Engine
• Online Calculator

• Extract, Transform Load
• Testing Datasets