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A Leading Provider of Oracle's Contact Center Anywhere and CRM Software

Improving Contact Center Service and Performance

Sales: 888.204.0822  Main: 954.935.8800
 
 Siebel CRM Software
Siebel CRM Features
  • Features Overview
  • Strategic Sales Applications
  • Marketing
  • Contact Center & Service
  • Siebel CRM On Demand
  • Customer Data Integration
  • Quote & Order Capture
  • Self-Service & eBilling
  • Partner Relationship Management
  • Business Intelligence Applications

  • Siebel CRM On Demand
  • Siebel CRM On Demand
  • Sales
  • Service
  • Marketing
  • Call Center
  • Analytics
  • Integration
  •  Call Center Software
     Services

    Siebel Partner Relationship Management

    Oracle PRM, which now includes Siebel, is the market leading comprehensive channel management solution that allows brand owners to achieve their channel business objectives. With the best industry-specific PRM solutions, proven customer successes, and unmatched deployment options, Oracle PRM is the clear channel management leader.

    • Only Oracle offers a thorough set of industry-specific channel management solutions
    • Only Oracle offers complete, actionable channel and partner analytics
    • Only Oracle offers seamless integration with existing Siebel CRM processes; unlike niche solutions, Oracle PRM provides complete integration with ERP systems as well
    • Only Oracle provides embedded industry-leading channel methodologies and best practices (CHAMP)

    Siebel Partner Analytics
    Oracle's Siebel Partner Analytics application provides organizations with the insight they need to improve partner performance. With 200 prebuilt reports and ad hoc analytic tools, they enable businesses to assess the performance of partners individually, in groups, and as a whole, and then adjust sales strategy and product promotions accordingly.

    Fetures:

    • Prebuilt Reports—take advantage of 200 reports and ad hoc analytic tools
    • Comprehensive Evaluation—examine all sales, service, and marketing activities
    • Flexible Analysis—assess the performance of one, some, or all of your partners
    • Comparative Performance—identify your best - and worst-performing partners
    • Analytic Insight—learn how to improve partner performance

    Siebel Partner Portal
    Oracle's Siebel Partner Portal enables companies to share information between partners, brand owners, and joint customers. Its broad range of data, marketing materials, and selling tools facilitates the collaborative sales process, while its superior service and problem-resolution capabilities help partners deliver timely and consistent customer service.

    Fetures:

    • Data Sharing—improve collaborative sales and service
    • Online Resources—Provide easy access to product information, training, and sales tools
    • Solutions and FAQ Database—reduce support and call-center costs
    • Warranty Verification—validate the eligibility of joint customers for service

    Siebel Partner Manager
    Oracle's Siebel Partner Manager empowers companies to manage partner relationships effectively. Key features include the ability to track leads, assess partner progress, improve forecasting accuracy, manage complex pricing schemes and oversee channel operations. As a result, companies can build a partner ecosystem that improves sales efficiency while reducing management costs.

    Fetures:

    • Partner Ecosystem—facilitate a collaborative relationship between partners and brand managers
    • Program Management—plan and execute collaborative sales, marketing, and service initiatives
    • Improved Business Intelligence—enhance forecasting accuracy and pipeline visibility
    • Worldwide Oversight—orchestrate channel operations around the globe

     

     
     
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